SEPHORA - Saint John, NB

Navpreet K.

Sephora’s collection of face, hand, and feet masks provides a luxurious at-home spa experience, with each mask designed to target specific skincare concerns. The face masks offer deep hydration, brightening, and soothing properties, while the hand and feet masks are perfect for replenishing and softening dry skin. Many of these products are infused with nourishing ingredients like hyaluronic acid, vitamin C, and nourishing oils.

Plus, when you shop at Sephora, you can receive a free Moroccanoil birthday gift, a great way to try their iconic hair and body care products. The Moroccanoil gift is perfect for those looking to add some extra hydration and shine to their routine.

Elissa A.

The sales girl walked by me few times before asking if I needed assistance. I don't normally wear makeup but had to purchase some for a wedding I was in. The girl was helpful in picking out foundations to try, but didn't seem very confident in realizing what I was looking for. Regardless, I was able to pick something out with her help.

Victoria B.

I had the worst customer service experience I’ve ever had a few days ago at this Sephora in Saint John. I took my kids in so my step daughter could use her gift card she got for her birthday and my four year old was running in the aisles. Just as I was down talking to him about how he can’t run in a store like this one an employee by the name of Amanda approached us and told me if he didn’t stop running she was going to kick me out. She said he was going to run into one of her “clients” or ruin something and I’ve never been more embarrassed or humiliated in my life. It was so unprofessional and it actually violates a human rights code called family status discrimination so this is unacceptable and I won’t let up until something is done about it. No person should ever feel like they aren’t welcome somewhere because they have a child. My son wasn’t hurting anyone and wasn’t touching any of the product so this was not acceptable on any level. I spend so much money at Sephora because it’s convenient and always a nice experience, until now of course, but I can get any of the products directly from the website of whatever brand I want so I will not be back until something is done about this.

Sarah Y. (.

I went in just to get foundation, but thanks to Marwa's great customer service, I ended up with 8 items (concealer, lip liner, liquid blush, foundation, brushes, and some other skincare products). Marwa was amazing at helping me find my skin tone and matching it with the right brands that look great on me! She's really skilled, so if you're a POC looking for makeup advice, definitely go see her. She made me feel very welcomed!

Kirupa

I wanted to look around the store and see if I should get a sheet face mask I was doing my own thing when the sales floor lady asked me if I needed help and I asked her about the collection of face mask in store and I also let her know that I have a sensitive skin she suggested the Sephora hydration sheet mask, and I blindly trusted her without reading the label, I understand that would be on me but I would also expect a salesperson selling a skin related product would know that parfum is not a right fit for a sensitive skin.

sophie G.

The past few times I’ve been at the store there is one employee that’s constantly asking if I need help (even after she saw me already with another staff member) and kind of following me around and watching me as if I’m stealing (I’m not but nice try) It’s really irritating. Hopefully she gets paid extra to do that 😂🤣

Olivia M.

Customer service is always incredible here. Staff make sure you’re always taken care of! Melissa especially went above and beyond to make sure I got exactly what I needed, showing me before/after pictures and testing the products with me! Definitely will return. My one complaint is the unsupervised children in the store which is at no fault to the company but many times they run rampant and make huge messes with the testers (which the staff are very prompt to clean up). Almost wish there was an age limit or mandatory parental supervision, just something to combat this.

Canada J.

I'm updating my review to include Morganan ABSOLUTELY wonderful. She didn't rush me or make me feel stupid. She understood my budget and was just ABSOLUTELY amazing. I hope to see her next time I visit.
This last visit I had was wonderful. I prefer certain brands and Rihhia I believe her name was was wonderful. In the past people have tried to force me to go to other brands but this lady was wonderful. She was kind. Looked for a product that she couldn't find. Apologized for not being able to find it. Explained and helped me so much. Absolutely wonderful. She listened to my situation and helped me find just the right products on my budget. Absolutely wonderful hopefully I will see her again. She was the best of the best