Plato's Closet Newmarket - Newmarket, Ontario

K W.

Many employees there and did 6 bins for me since they said it's been dead all day. Normally it's only two.
I brought new clothes, never worn, brand name purses, barely used.
And a ton of shoes, of all types. Mainly high heels. Some never worn, most in amazing shape and a few were older.
They took two clothing out of everything.
If they were upset about doing so many bins they should have said that.
I went to another Plato's closet and they took basically everything, leaving just the older shoes and a few clothes.
They took all 6 bins and I got a lot of money for them.
This Plato's use to be good and take clothes but recently they aren't the best if you're looking for fast cash.
I don't think they should schedule all the girls together like that if they aren't going to do their job properly.
Very disappointed with this location and will not be going back. 😕

Jams B.

The overall cleanliness of the store was okay; however, the customer service at the front desk was disappointing. We were told it would take 45 minutes to sort through my daughter’s small bag of clothes, but it nearly took an hour and a half; with no apology.

Additionally, when we were checking out and purchasing our items, the cashier made an error during the transaction. Rather than offering a solution, she gave an excuse and showed no effort to correct the mistake which would’ve been a simple fix.

Properly trained employees, and customer service plays a vital role in ensuring customer satisfaction and retention. Unfortunately, based on this experience, I highly doubt we’ll return to this location.

Lauren B.

Recently visited and was truly disappointed with employee customer service. I found a shirt I loved but it had a black mark on it and after asking for a discount in hopes of maybe getting the mark out, I got some long excuse and they refused to give me a discount. Even a small discount like 10% would have shown that they care. They wouldn't even consider it. Truly disappointed.

Winny

Love this Plato’s Closet! Great selection, fair prices, and everything is clean and well-organized. Staff are super friendly and helpful. Always find something I love here!

Blush P. F.

I love coming here regularly but the staff have become so unfriendly and act ANNOYED that you're there shopping or need a change room. Some of the staff is nice and friendly but more and more im encountering annoyed unfriendly mid 20s employees who literally make me want to drop my purchases and leave.

Michael S.

As someone who has lived in the neighbourhood for a while, I’ve frequently used to visit this place but due to the recent attitude i saw with the employees I am truly disgusted.

I had gone in to do some summer shopping and whatnot when I overheard at the counter a conflict with a woman- who had tried to sell some clothes, but overall was not satisfied with what they were offering so ultimately decided not to. She was understandably disappointed but made no other comments to my understanding. When I was finished with my purchase and was putting my items in my bag, I overheard the employees that had previously dealt with the woman in front of me. They had made an awful remark on how she was “cheap” and also referred to her as a “b”. That was crazy to hear and as someone who has tried to sell to them before to only not be satisfied with what they were offering and did the same thing, I am truly appalled. I can only imagine the things they must have said about me and everyone else they have tried to lowball.

I overheard they are also “under new management” so if that’s the case, please manage your employees to actually be nice to customers.

Chelsey D.

Super rude lady working there for 1
And 2 I brought in brand new jackets and pants all name brand with tags that show prices from 100-220$ and they offered me 6-9$ per jacket...
Brand new Levi's pants also for only 7$

Sell on market place you will get much more then they will offer you here.

Jacob W.

Honestly used to love shopping here. Was always clean and nice and shoppable. After recent visits I can tell it’s not as cared for as it was very messy items off hangers and clothes looking disorganized and very all over the place.