Hibbett Sports - Richmond, Virginia

Sharika Comfort

Although the woman sales agent here was very friendly, I have to give it 2-stars because I placed an order, in-store, to be delivered to my home and the money has been taken out of my account but I have not received a confirmation e-mail or any tracking information for my order. Not to mention, the process to actually place the order was unnecessarily drawn out because the young man that they had taking my information did not know what he was doing and had not been properly trained. At one point, I had to get behind the register/computer screen personally to make sure that my address was put into the system correctly after spelling it out for him 3 times. Again, I have not received any information about this order that was placed 5 days ago.

Update
called the store and spoke with someone who was very helpful. He was able to give me my tracking number and was very professional and pleasant. Hopefully, the guy I spoke with today can train the guy who didn't know what the hell he is doing.

Elder Kelvin Hall

Elicia (179007) was very helpful to us by demonstrating a wonderful attitude in helping me understand how my Hibbett account work. Also provided information to my son on the different sneakers he wanted to look at. He was very happy with how she gave professional accurate information. I definitely will be back to this store to have all my future business and advise my friends and family to visit her for that supreme customer service.

Carlin Gibson

The Hibbett in White oak Shopping center is the best! Great customer service there and they go above and beyond. Had a coupon on phone and it would have had to been and online order. I told the employee that i would just order online and come back and she took care of it right on the spot so I was able to get the discount. Keep doing what you all are doing Hibbett!

Rochelle Hazel

Worst experience ever walked into the store and was greeted but when it came for me to buy a shoe,One of the employees stood behind the counter on their phone, and when I asked if I could get some help with the shoe, one of them rolled their eyes and sucked their teeth and rolled their eyes and said what is itI was ruining their conversation that they were having on their phone. Don’t know who to talk to, but I am very upset. Went to check out with the same girl asked to speak to a manager. She said there wasn’t a manager come to find out that the same girl that helped me goes to my daughters school I don’t know this girls name but if I ever find it out, I will be getting her terminated. She’s rude, disrespectful and nasty. After a couple minutes, I went back inside and spoke with Elica the assistant manager of the store and she was very helpful

Withney Wesley

Shout-out to the Hibbet sport employees @ the Mechanicsville va location y'all truly made my last minute Father's Day gift happen and I'm so appreciative. When no other store had the y'all did.

Kim Jones

I shopped at the White Oak Location in Richmond VA. Very pleasant staff. Everytime I go in the the young man is very helpful. Thanks for a great experience. ?

Carolyn Patterson

Doing Great!!! Hibbett Sports at White Oak Shopping Center Store #864 Mr. Jamal extraordinary customer services great personality and so kind always welcoming customer to Hibbett Sports with a smile and have great sales associates works among him. The store is always clean and everything is so organized. It's my number ONE store I love going there to shop. When I received outstanding and great customer services as a customer that where I goes to shop at Hibbett Sports- White Oak Shopping Center and referral family and friends to shop there. Many, Many, Many Stars out to Mr. Jamal. WELL DONE! Thumbs UP!

C Smith

Easy ordering for online, communication emails and updates were great. Super fast shipment of shoes. Great service!!