Fireplace & Leisure Centre - Seguin, Ontario

Josh R.

I didnt get to the point of being a customer. i had the owner come out a couple months ago. they were upset that i bought a stove from somewhere else for a good price that they couldnt have even got close to matching.

they came to check out the property stood on my generator trying to take a measurement which is just crazy.

and then proceeded to criticize the entire plan.

the point of their visit seemed more to be about fear mongering me into buying a stove from them. their chimney suggestion of ICC was valid but I called 3 other installers and wett certifiers and all were in agreeance that they were out of line and incorrect on saying my stove install wouldnt be good.

some of my friends have used them and loved them it just wasnt the case for me.

it seems like they really just want you to buy the fireplace, chimney, and get it installed by then otherwise youre not a worthy customer.

Lillian L.

We’ve had two installations done by Fireplace and Leisure and were happy with the products we bought. We have not, however, found their service after sale to be close to acceptable. The chimney for our propane fireplace was not tall enough to safely exhaust in winter snow. We arranged to have the chimney extended - at our cost - and also asked to have the unit itself checked at the same time because it was not igniting properly. It’s a long story, but they came and did the chimney without arranging for us to be home so they could service the unit. It took months and two trips to the cottage to get them back by which time it was winter. Long story short. A lot of angry exchanges. A ridiculous quote for the repairs to the unit. And we’re done dealing with them. Big fish, small pond. They’re arrogant and could use some competition. I will never deal with them again.

Jeff S.

Wow!

What a great team at the Fireplace & Leisure Centre!

First off, I have to thank Perry!

One day after I called with an issue, Perry had his team on site.

The service team completed the service call, cleaned the full unit, replaced the batteries in the receiver as found to be faulty.
They also found that the pilot was was rusty so they cleaned it off, upon leaving the unit was working fine.

Wow! Very impressed. Great job!

Thank you again for the great service and we look forward to speaking with you again!

Wishing you a wonderful day!

Sincerely,

Jeff

Jacqueline K.

Great company to deal with - bought our fireplace at the Spring Cottage Life show and it was installed a couple of months later. They were so pleasant to talk to - put us at ease as were had not had a fireplace in the 17 years we have owned our cottage. Can't wait now for the first cold day. They delivered when promised, installed when promised, great to deal with and beyond friendly. I would highly recommend Fireplace and Leisure. It's time to support local again and they prove why.

Kyle Q.

The moment I stepped foot in to the incredible showroom of installed products at Fireplace & Leisure Centre, I was greeted with a very friendly "Welcome" and an offer to help. The staff are not only extremely knowledgeable on all the premium home comfort products they offer, but also offer delivery and certified professional installation which takes all the stress out of making such an important decision. I highly recommend Fireplace & Leisure Centre for any heating or outdoor living product advice, and can't wait to go back to see what they've brought in that is new and unique!

David Y.

Just purchased a Pacific Energy stove from Taylor and his crew at F&L Centre in Parry Sound. It was installed today, the entire process was seamless. This place is top notch. Highest recommendation! David, a Georgian Bay islander.

NL

Bought a wood burning stove years ago with a challenging installing. Jay and team were great. Product always good. Questions I had through the years were always addressed gently and with knowledge.

Mark H.

Had what I needed to complete my project .Lots of fire places and barbecues to choose from. Friendly and courteous. Expensive maybe but the product is high end and you will be guided through your project professionally.