CAA Store - Sault Ste Marie - Sault Ste. Marie, Ontario

Carla G.

Buyer beware!!!!! My car was written off in a 3 vehicle accident. I called CAA and was on the line for 20 minutes when they dropped the call. I didn't have the time to call back for more terrible service. They knew my number, where I was but never called back. Since no one was hurt no police came so I had to get pictures, names, insurance info, witnesses etc etc. When I needed CAA the most, and the only time I needed them, I was ghosted. But they sure took my money in a timely and efficient manner. I called to cancel my membership and received more terrible service. I was left on hold for so long I eventually just hung up. Multiple times.

CAA you suck

Anurag B.

The lady I was on the phone was arrogant and hung up on me since she was not able to answer my question. Request log 1597 date 13Aug2025 10:35AM. Please have knowledgeable staff in your team. I have been a member for over 10 years now and I have barely used your service.

Jim B.

Our car died in the Soo, waiting for tow truck for almost 3 hours , no updates or contact from CAA dispatch or driver
Weather is sunny and dry, I wish I could give less than 1 star
Still waiting for tow truck and I received an email from CAA apologizing for the delay and an email to discuss with a CAA representative…… the link does not exist….surprise,surprise

Tanya H.

I purchased travel insurance thru CAA. Sadly we had to use while away in the states. It's been 4 months no payment to the hospital on the insurance end. Paper work and everything sent to company CAA sourced out. No help from CAA. All I was told was don't pay anything.

Sandra D.

Have waited over8 hours for boost.
No eta given, no contact or updates. An automated voice telling me a higher tha n usual call volume in my area? There is no weather event happening here and no major accidents . In a city this size everyone would have to be iin need service to justify this delay.
I have had to cancel my requestt and will have to start all over.
Disgusting.

A. B.

This review is about CAA in general, while I just happen to live in The Soo. It's a warning to others in the Algoma Region at how ridiculous their dispatch & coverage network is set up.

The fact that they lump Sault Ste Marie Ontario in with Southern Ontario boggles my mind. To be considered Northern Ontario you have to live in a place like Kapuskasing or Manitouwadge. I think somebody at CAA head office should go back to school and learn a little bit about geography and, moreover, demographics. Terrible dispatch service, I was going to have to wait ar least 4 hours (on a pleasant summer day likely because they can't find anyone to work for them, there was no way they were that busy) just for a battery boost. Managed to find a complete stranger to help me out within 15 minutes. Reconsidering my auto renewal, since moving to Sault Ste Marie from Southern Ontario the service is exponentially worse than it has ever been. Had service in Cambridge Ontario a few years back, waited less than an hour, and that was for a tow. Up here I've been told it could be 6 to 8 hours for a tow on a NICE day. Really not worth paying the same annual membership price as they do in Southern Ontario, for the service level it should be almost half. And certainly not worth saving three cents per litre at shell, any vendor savings just don't amount to much in the long run. And don't get me started on their insurance coverage, I've heard nothing but horror stories from people in The Soo that used to be with them when they had an automotive property theft claim & were denied.

Vikki P.

Staff here were very helpful in answering my questions and getting me set up for Canada and USA wide insurance for health & my vehicle needs. They had some really great packages I took advantage of and now am more confident in my ability to travel worry free.

Jay R.

This review is about CAA in General, not this specific location.

CAA is one of those companies you likely grew up familiar with, if you live in Ontario. That said, being familiar with them and actually working with them are two different things all together. While their rates were somewhat good, it should be interesting to note that how CAA corporate treats clients is deplorable.

I'm a 45 year old client with a perfect driving record. No tickets, no claims, nothing. I was shocked in January to find out the insurance rate on my 18' Mazda 3 was going up, even though the vehicle was one year older. When I inquired why I was told it was, "due to inflation and losses from the previous year". Yep, CAA passing their losses onto consumers who've done nothing wrong.

In addition to this, CAA has absolutely zero forgiveness when it comes to late payments. The second your payment goes NSF they hit you with a fee and send you a nasty cancelation letter through registered mail. My own policy with CAA was canceled, with no option to remedy, even though I made a manual payment the very next day when I had noticed the NSF occurred. CAA simply took what I owed from the manual payment I made and refunded me the rest, leaving me without insurance. Other insurance companies would at least give you some leeway to make the missed payment. Not CAA.

Such a garbage company. Avoid them!