Bleu Hanger - Decatur, Georgia

IE EM

Opted to purchase washable, reusable facemasks because it was more economical than buying a pack of disposables for the cost of one reusable. Also, figuring that masks would be a requirement, I wanted to be fashionable and alternate my style. I like the designs I chose and the price was comparable to similar masks that have since come out. My pet peeve is when you don't get what is advertised!

Since reusable face masks were initially in short supply, I suspect that designers ran out of elastic bands because what I received instead were masks with hair tie-sized bands. Upon inspection after curbside pick-up, I dismissed the difference partly because prior to my purchase, the U.S. Surgeon General got on national television and demonstrated how to create a mask using hair ties. Hair ties come in at least 3 sizes. Those used for the mask were *not* meant for an ADULT to wear ear-to-ear all day. Yes, the mask fits snuggly, so much so that the ties pull the ears forward. If you allow the ties to sit 'as is,’ they put pressure on the top corner of the ear, which caused me pain and eventually led to headaches.

I attempted to stretch the hair ties by soaping, wetting and letting them dry on an 8oz. round bottle. I even put them in between door handles, closed one door and left them in a stretched position for two days--all to no avail. I've since sewn on elastic, from a disposable mask, which *does* fit comfortably on my ears while the mask covers my mouth and nose. An excuse is that the mask fits ‘most’ vs all faces, but the issue isn’t the mask. The issue is the hair ties. They are HAIR ties—not EAR bands. No M.D. will wear. We've since learned that the Surgeon General is as inept as as his boss. In their hustle to move the product, Blue Hanger made no mention of the difference prior to the order being placed.

To date, I've only used the black mask. The photos attached show the difference between the hair ties and elastic bands. I am annoyed that I'll have to do the same thing in order to wear the white mask comfortably. I am also annoyed by the fact that the white mask was not exactly as featured. The explanation given is that the designer cut from various parts of a bolt of material so each mask will be slightly different in terms of what words/patterns are featured. Without seeing the entire bolt of material, there was no reason to think that I would get an opposing set of words. In comparison, the print for the black mask was exact. As the COVID death toll rose, the less feasible it became to walk around with a mask with a message that translates from French to 'That's life.' The words modeled in the photo translate from French to 'Best of the Best.’ Since it's still in the original package, my preference is to swap the white mask for what was advertised. However, based on other comments and experiences, and Blue Hanger's stringent policies, I don't expect the owner will prioritize customer satisfaction even though I spent $47.

In short, the photos show the model wearing both masks with matching black or white elastic ear bands. That’s not what I was given. One of the masks has a different message than what is advertised—with no *caveat or note warning shoppers that patterns may vary. At Blue Hanger, you get what you INSPECT—not what you EXPECT so buyer be ware!

11.27.20 UPDATE: Despite it being well past the purchase date, Blue Hanger boutique owner has since resolved the issue to my satisfaction. The rating change from 1 to 3 stars reflects the owner's willingness to consider the circumstance and accommodate customer accordingly.

Joy White

I love everything about this store. The clothes! The owner!

T'Mara Rozier

Absolutely love shopping here. I've frequented this shop many times in the past 5 years and have bought the most beautiful statement pieces ever. Every time I wear something from here, I receive compliments. Every time. The manager and her daughter work very hard to interact with each person and provide the most exceptional service. Will continue to support and look cute while doing it! lol Happy Shopping!

Lorissa Edwards-Coast

I very much appreciate the professionalism and consideration of the owner of Bleu Hanger. I have shopped at this black-female owed establishment for a year now, but ended up purchasing a jacket that was poor quality . I called the owner and explained my discontent with the product and before I could finish my compliant she had already set up an appointment time for a full refund or store credit. Once I showed up, she put my mind at ease and allowed me to exchange it for a product of my liking. It’s not every day you encounter a business that truly cares about customer satisfaction 🤗

Tiara Bree

I had an AMAZING experience at Bleu Hanger! It was my birthday and I saw a gorgeous sparkly skirt in the window so we pulled in. Meldora, the owner was very kind, attentive and helped me with trying on my dresses. She started my fitting room before I’d even looked at the whole store which I highly APPRECIATED, because i hate when it takes hours to find something! She saw dresses she thought would look good on me, based off of my descriptions and desired feel for the night and hit the nail on the head. I got not one, but THREE dresses! She also recommended a good shoe store as well. The quality of the clothes was great. They were stylish, unique and I will definitely be back! Thanks so much!

Bravebird Rae, LLC

Love this black owned boutique in Decatur! The owner Mel is fabulous & she never disappoints me with one of kind pieces. I bought my birthday dress from Bleu & never received so many compliments while out on the town!

Natalie Galiotto

Talk about a fine boutique! This store has brought me so much joy and happiness because I look so beautiful in these absolutely fine styles! Mel is amazing and really has an eye for fashion. A must see shop!

Debra Chin

I love this store!!! Whenever I’m Decatur I always have to stop. They pull you in with the beautiful displays they have have outside. Not only are the prices so reasonable but the customer service is also great there is always a sweet young lady in there with short blonde hair that will style you to perfection!